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Privacy Policy

Effective Date: November 29, 2024

SubPals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.subpals.com and use our services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect information from you in various ways, including:

1.1 Personal Information

  • Name
  • Email address
  • Payment details (processed securely by third-party payment providers)
  • Account credentials (if applicable)
  • Communication preferences

1.2 Usage Data

  • Browser type and version
  • Device information
  • IP address
  • Pages visited, time spent, and referring URLs
  • Cookies and similar technologies

1.3 AI Interaction Data

  • Content submitted for AI generation
  • Data entered into prompts for AI processing

2. How We Use Your Information

We use your information to:

  • Provide, operate, and maintain our services.
  • Process payments and manage subscriptions.
  • Customize your experience and improve our platform.
  • Send administrative emails, including account verification and security updates.
  • Respond to your inquiries and provide customer support.
  • Analyze usage patterns to improve our services and develop new features.
  • Comply with legal obligations and enforce our terms.

3. Sharing Your Information

We may share your information in the following situations:

3.1 With Service Providers

We work with trusted third-party vendors (e.g., OpenAI, Stripe, hosting providers) to deliver our services. These vendors are bound by confidentiality agreements and comply with data protection laws.

3.2 For Legal Reasons

We may disclose your information if required to:

  • Comply with applicable laws, regulations, or legal processes.
  • Protect our rights, property, and safety, or those of others.
  • Investigate fraudulent or harmful activity.

4. Data Ownership

You retain full ownership of the content you generate using our services. We do not claim ownership of your content. However, we may temporarily process and store data to provide our services effectively.

5. Data Retention

We retain your personal information for as long as necessary to:

  • Provide you with our services.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Upon account deletion, we will securely delete your data within a reasonable period, typically within 90 days, unless otherwise required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience.
  • Analyze website traffic and usage patterns.
  • Support advertising and marketing initiatives.

You can manage your cookie preferences through your browser settings. Disabling cookies may limit some functionality of our services.

7. Security Measures

We take reasonable measures to protect your data from unauthorized access, use, alteration, or disclosure. These measures include encryption, secure servers, and access controls. While we strive to safeguard your information, no method of transmission or storage is 100% secure.

8. International Users

If you are accessing our services outside Canada, be aware that your information may be transferred to, stored, and processed in Canada or other countries with different data protection laws. By using our services, you consent to these transfers.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

10. Your Rights

Depending on your location, you may have the following rights:

  • Access, correct, or delete your personal data.
  • Restrict or object to data processing.
  • Data portability.
  • Withdraw consent where applicable.

To exercise these rights, please contact us at [email protected].

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

SubPals
Email: [email protected]

This Privacy Policy is designed to comply with the data protection laws of Canada, the United States (including the California Consumer Privacy Act), and other jurisdictions where we operate. By using our services, you acknowledge that you have read and understood this policy.